Frequently asked questions.

Cherub Care provides personalised NDIS disability support, including assistance with daily living, participation in community, social and civic activities, development of daily living and life skills, innovative community participation, support coordination, and (coming soon) supported independent living.

We support NDIS participants of all ages and support needs. If you're not sure whether your circumstances fit, get in touch and we can talk it through.

Our services are designed around the NDIS framework. If you're exploring options outside the NDIS, contact us and we can discuss what's possible.

The National Disability Insurance Scheme (NDIS) is the Australian Government scheme that funds support for eligible people with disability. For official, up-to-date information, visit ndis.gov.au.

Eligibility depends on factors such as age, residency and the nature of your disability. The NDIS website has the current eligibility criteria — we can help you understand what it might mean for your situation.

No. Many people reach out before they have a plan in place, or while they're still working out what support might help. We're happy to have that conversation at any stage.

We provide assistance with daily living, participation in community, social and civic activities, development of daily living and life skills, innovative community participation, support coordination, and (coming soon) supported independent living. Visit our Services page for details on each.

Yes, most participants use a combination of supports tailored to their goals and NDIS plan — for example, support coordination alongside community participation.

Yes. Your needs and goals can change, and we review support regularly so it keeps making sense for your circumstances.

Reach out through our Contact page or by phone. We'll arrange an initial conversation to understand your needs before anything else happens.

We'll organise a conversation to learn about your goals and circumstances, then talk through what support could look like. See our How It Works page for the full process.

No. An initial conversation is simply a chance to explore your options — there's no obligation to proceed.

We take your preferences seriously and do our best to match you with a support worker you feel comfortable with, including preferences like gender or shared interests where relevant.

We aim for consistency wherever possible, particularly for ongoing supports like assistance with daily living, though occasional changes can happen due to availability.

Let your support coordinator know. Finding the right match matters to us, and we'll work with you to adjust the arrangement.

Yes, we can work with participants under any of the three NDIS plan management types. Our team can help explain what each option means in practice.

Billing arrangements depend on your plan management type. We'll walk you through exactly how this works for your situation before support begins.

Yes, plan management type can generally be reviewed at your next NDIS plan review — your planner or support coordinator can advise on timing.

See our Locations page for the areas we currently service. If your area isn't listed, get in touch — coverage is always growing.

In many cases, yes. Let us know your regular destinations and we'll discuss what's practical as part of your support plan.